FAQs
How may we assist you? Find your answers here.
Product Information
What makes Rene Milan watches unique?
A Rene Milan timepiece is premium. Designed for those who move with purpose, our watches blend horological philosophies of Swiss craftsmanship with Japanese endurance for flawless performance. Featuring sapphire crystal glass, high-grade materials, and precision-engineered movements, each piece is built to last.
Do Rene Milan watches come with a guarantee and warranty?
Yes. We have standards in caring for your Rene Milan timepiece. Our confidence in our exquisite quality assurance allows you a lifetime warranty on all our products purchased directly through us. Your hanging seal tag is a guaranteed signature together with your warranty card that comes with the brand packaging.
Are Rene Milan watches water-resistant?
Yes, every Rene Milan timepiece is built with water resistance, ensuring durability for daily wear and beyond. Each model offers a specific level of protection, so be sure to check the product specifications to match your lifestyle needs. Crafted for resilience, designed for confidence.
What materials are used in Rene Milan watches?
Every Rene Milan timepiece is crafted with excellence, featuring sapphire crystal glass for superior clarity, high-grade stainless steel for lasting durability, and precision Swiss-inspired aesthetics with reliable Japanese quartz or mechanical movements. Finished with high-quality carbon-infused rubber straps, each watch is built for enduring sophistication and performance.
Ordering and Payment
How can I place an order?
Explore our website, browse our essential collections, select your timepiece, and proceed to checkout.
What payment methods do you accept?
We accept VISA, Mastercard, GCash, bank transfers, and other major payment options.
Is there an option for Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) within the Philippines for select locations.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
Shipping and Delivery
Do you offer free shipping?
Yes, we offer free shipping within the Philippines.
How long does delivery take?
Delivery within Metro Manila is typically completed within 3 to 5 business days, while shipping times for other locations may vary.
Do you ship internationally?
At this time, our shipping services are limited to the Philippines. We appreciate your interest and invite you to stay updated as we expand our reach on a global scale.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact our customer service team within 48 hours of receipt. We will promptly assist you with a replacement or refund.
Warranty Policy
What does Rene Milan warranty offer?
Rene Milan offers a lifetime warranty, ensuring your timepiece is protected for as long as you own it. This coverage includes manufacturing defects such as movement irregularities, hands, and dial imperfections. To maintain your warranty, simply retain the official warranty card, along with the accompanying case and hanging seal tag included in our signature packaging.
What does the warranty not cover?
The warranty does not cover damages caused by accidental impact, improper handling, water infiltration beyond the stated resistance level, normal wear and tear, or unauthorized repairs and modifications. Additionally, it excludes strap replacements and cosmetic changes due to daily use. To ensure your warranty remains valid, always retain the official warranty card & case.
How do I claim my warranty?
Contact our customer support team with your proof of purchase and a description of the issue. We’ll guide you through the warranty process.
Technical Support
How do I set the time and date on my Rene Milan watch?
To set the time and date on your Rene Milan timepiece, gently pull out the crown to its designated position. Turn it carefully to adjust the time or date with precision, ensuring each movement aligns flawlessly. Once set, press the crown back in securely to preserve the watch’s impeccable performance. Every detail is designed for effortless refinement, just like the timepiece on your wrist.
Can I replace the watch strap?
Our timepieces are designed with versatility in mind, and interchangeable straps will soon be available to enhance your watch-wearing experience. Stay tuned for this upcoming feature.
What should I do if my watch stops working?
Ensure your timepiece is fully wound or equipped with a functioning battery. If the issue persists, our customer service team is readily available to assist you with the necessary support and solutions.
How do I maintain my watch?
To maintains your Rene Milan timepiece, avoid extreme temperatures, strong impacts, and clean it regularly with a soft cloth. Built for resilience, our watches are tested in the toughest conditions and are water-resistant up to 50m. Designed to endure, they complement an active lifestyle with precision and durability. For any technical assistance, our customer service team is always ready to help.
Contact Information
How can I contact customer service?
Contact us at renemilan.ph@gmail.com or call 0945 719 5340 for assistance.
What are your customer service hours?
Our dedicated support team is available Monday to Friday, 9 AM – 6 PM (PHT), ensuring that every inquiry is handled with the same precision and excellence that define Rene Milan. Your experience with us is our priority.
Where is Rene Milan located?
Rene Milan is operating along its headquarters in Manila, Philippines.